How we use your information

Who we are. Santa’s Calling is run by SixStorey Digital Limited (the “data controller”), registered in England and Wales, company number 17092203, registered office 10 Victoria Road South, Southsea, PO5 2DA. Contact: [email protected].

What we collect. Your name (as you’d like Santa to say it), email address and UK mobile number; your child’s first name and age; the Christmas list and notes you give us for Santa; and, after the call, its length, outcome and a written transcript. We don’t collect surnames, addresses or schools for your child, and we don’t keep audio recordings.

Why. To deliver the call you’ve booked and paid for (contract): we text a code to your mobile to check it’s yours, take payment, place the call and send you booking and call messages. We also use the transcript to check calls are working well and safely, and keep payment records for refunds and accounting (legitimate interests and legal obligation). We never sell your information or use it for advertising.

Who processes it for us. Twilio (telephone calls and text-message codes), ElevenLabs (Santa’s AI voice and conversation), Stripe (payments), Cloudflare and IONOS (website hosting). Some of these process data outside the UK under appropriate safeguards such as the UK International Data Transfer Addendum.

How long we keep it. Call transcripts: 30 days, then deleted automatically. Booking details (names, contact details, Christmas list and notes): until 31 January after the call, then deleted automatically. Payment records (amount, date and payment reference, without your child’s details) are kept for six years, as UK tax law requires.

Your rights. You can ask to see, correct or delete your information, or object to how we use it, by emailing us. You can also complain to the Information Commissioner’s Office (ico.org.uk).