Terms of service

These terms are between you and SixStorey Digital Limited (“we”), trading as Santa’s Calling, a company registered in England and Wales (number 17092203), registered office 10 Victoria Road South, Southsea, PO5 2DA. Contact: [email protected].

The service. For £6.99 (including VAT where applicable) we place one phone call of about three minutes from an AI-voiced Santa to the UK mobile number you give us, straight after you pay. Santa’s voice and replies are generated by AI and can occasionally say something unexpected.

Your part. You must be 18 or over and the account holder or authorised user of the phone number. You agree to answer the call yourself and stay with your child for the whole call. Please give accurate, kind details — Santa will not use anything inappropriate.

Missed and failed calls. If you don’t answer, we try once more a couple of minutes later. If the call can’t be connected, or fails because of a problem on our side, we refund you in full — see refunds.

Your right to cancel. Because Santa calls straight away, you ask us to start the service immediately when you book, and you lose your 14-day right to cancel once the call has been made. If the call can’t be made, you get a full refund.

Recording. We don’t keep an audio recording of the call. We keep a written transcript for a short time, as explained in our privacy notice.

Complaints. If something isn’t right, email us and we’ll reply within 3 working days.

Liability. Nothing in these terms limits liability that can’t be limited by law. Otherwise our liability is limited to the price you paid.

Law. These terms are governed by the law of England and Wales.